When will my order ship?
Orders take 1-2 weeks to ship at this time. Be sure to login and check your order notes to see if any changes have been made to the shipping time.
Shipping may occasionally be delayed due to weather or plant availability. We will not ship plants that are not fully rooted.
You will always receive an email before your plants ship so you will get a heads up that they are on their way!
We always ship UPS and cannot ship to PO Boxes. If you provide a PO Box for your shipping address, your order may be delayed.
Once your order status has been updated to "awaiting shipment," changes to the order can no longer be made. When your order is Awaiting Shipment, this means it is already assembled and is due to ship out the same week or the following week.
WE ARE NOT AMAZON: We are a very small company with 1-3 employees working on your orders--We promise you will receive your plants, but we ask that you exercise patience with us and refer back to the website to see when your order will ship.
Upon placing your order, your credit card will immediately be charged--This ensures we can grow and stock the right amount of plants for each order and for our inventory when Spring arrives. Shipping to you is always free. Our shipping season begins the third week of April and ends the last week of October. The Pollen Nation will ship plants to any of the lower 48 continental United States of America that fall east of the Rocky Mountains. We are unable to ship rooted plant material to the following states AZ, CA, CO, ID, MT, NV, NM, OR, TX UT, WA, & WY. The Pollen Nation reserves the right to delay shipping based on prevailing weather conditions.
Please also note that we do not have control over where UPS leaves your packages. If you would like your plants to be placed in a particular area, we recommend placing a note on your front door that indicates where you would like them placed.
Receiving your order
When you receive your order it should immediately be unpacked and placed outside in a partially shaded area. Only water your plants if they are dry, and then thoroughly. Your plants will be fine in their plug tray for quite some time if you’re not immediately ready to plant, but you must keep a close eye on them while in the plug tray. They will need watering more frequently in the tray. Once planted, the roots establish quickly and the plant does not require frequent watering.
Your plugs top growth should be healthy and vigorous. The plug should be well rooted, filling the entire cell. Should you receive any plants that do not meet your expectations, you may request credit by sending an image of the plugs to email@example.com, within 3 days of delivery. Image must include root system and top growth. The original packaging must be used for any returns. Credit will be given for purchase price only. Credit will not be given to any plants that have been left to perish, returned without notice, or defect.