Placing an Order
Is there an order minimum?
When placing an order, you must order at least 5 plugs of one type of plant AND a minimum of 25 plants. These will arrive in a cell tray and not individual pots. There are a couple of reasons for this. One is so that you can establish plant communities instead of just individual plant collections. Bees and other pollinators are better at recognizing plant "communities," or plants that are in mixed groups, and thus are very drawn to them. Another reason is so we can provide free shipping to you.
How can I get a discount?
If you order 50 or more of one species, the plugs are $3 a piece.
How does shipping work?
Our shipping season begins in April and ends in October. We open up the site for pre-orders in late winter or very early spring. When placing an order or pre-order, you will not be contacted by us until your order is ready to ship. When the plants are ready to ship in a week or within the week, order statuses are updated to "awaiting shipment." You will receive an email notifying you of this update, and you'll know the plants will be on their way soon. We always ship UPS and only ship on Tuesdays and Wednesdays, so that you can receive your order before the weekend. Please refer to our shipping and returns page for more info.
When will my order ship?
We begin shipping out in April. The local temperatures dictate when our first shipping week is. This information is always posted on our homepage, and is regularly updated. Due to extremely high order volume during March, April, and early May, it can take weeks to receive your order.
Can I change my order?
Due to how our website is set up, we cannot add to orders after they have been placed. We can switch plants from one species to another if you change your mind, but this may delay the shipping of your order. Once your order goes from "awaiting fulfillment" to "awaiting shipment" changes to the order can no longer be made. When an order is "awaiting shipment" that means it has already been assembled, and the only thing left for us to do is box it up and send it out to you.