When will my order ship?
Current ship times are approximately 2 weeks after the order was placed.
Shipping begins in early April and continues through late October. We process orders in the order they’re received. If you’re in a colder zone and want a later ship date, just let us know in the order comments. We only ship fully rooted, healthy plants and may delay for extreme weather.
Shipping Information
- Free shipping on every order (lower 48 states east of the Rockies).
- We ship via FedEx — sorry, no PO Boxes.
- We have no control over where the carrier leaves your package
- We cannot ship to: AZ, CA, CO, ID, MT, NV, NM, OR, TX, UT, WA, WY.
- Your card is charged when you place the order so we can plan our growing and inventory accurately.
- Please double-check your order before submitting — we can’t make changes after the order is placed.
Receiving Your Plants
Unpack your plugs right away and place them in a partially shaded spot outdoors. Water thoroughly if the soil is dry. They can stay in the tray for a while, but check them daily and water when dry. Once planted, they establish quickly.
Returns & Credit
We want you to be happy with your plants. If any plugs arrive unhealthy, please email us at sales@thepollennation.com within 5 days of delivery with clear photos showing both the roots and top growth.
We’ll issue replacements or credit for the purchase price of the affected plants. We can’t offer credit for plants that were left to dry out or returned without prior notice.
